Frequently asked questions - got questions? we got answers

Where is my order?

An order goes through several stages between payment confirmation and its arrival at the final door. A tracking number will be generated once the order has been printed, packaged, and handed over to the carrier. You will receive this tracking number via email notification. You can track the delivery status of the order by clicking on the provided tracking link. Please reach out if you don’t receive it.

How Long Is Production Time??

During the holiday peak, the production time for most orders is approximately 4 to 10 business days. Please note that the delivery time is not included in this estimate and should be added to the total.

• Similar to last year, shipping carriers cannot offer any delivery-by guarantees this year. Unfortunately, this also means we can only provide recommended holiday cut-off dates.

• Orders submitted by December 7th will most likely reach the recipient in the U.S. As for international orders, the recommended cut-off date is November 17.

• We highly recommend submitting your Christmas orders as early as possible for a stress-free holiday season.

• Please feel free to contact us if you have any questions.
  

Can You Rush the Delivery Time?

Unfortunately, shipping can’t be rushed or upgraded after an order has been placed. With so many orders flowing through shipping facilities, it’s challenging to enact expedited transit retroactively. 

Everyone tends to want gifts around similar moments. Please note that during this busy time of year, shipping may be subject to potential delays.

There’s Something Wrong With My Order. What Can You Do About It?

Thanks for getting in touch. I’m sorry to learn about the disappointing order. We can help.

I’ll be happy to remedy this with a free replacement or refund. Please let me know which option works best for you. Please send a well-lit photo or a short video of the defective product (front and back, if an image wasn’t printed) with the issue clearly visible for confirmation purposes.

Please note that shipping services are expected to experience slower processing from December 1 to 25. During this time, we’ll only offer refunds.

What Is The Estimated Shipping Time Of The Tumblers??

Please note that this list is not exhaustive. If you have any specific questions or require further assistance, please don’t hesitate to contact our customer support team. We are here to provide you with all the information you need to make an informed decision about your purchase.

What Are The Available Sizes and styles for the tumblers?

• 20 oz.

• 30 oz.

• Sippy Cups

• Frostbuddy

• 18oz-32oz Hydro Bottles

• Slim & Standard Can Coolers

Can I Personalize The Tumbler With My Text or Design?

Absolutely! Fill out our form to share your vision, and we will bring it to life, sending you an example for your approval.

Are the Tumblers Dishwasher Safe?

They say not to, but they are so easy to clean, you really don’t or won’t need to run them in the dishwasher. I have run mine, and the image is still perfect.

Can I Use Them for Both Hot and Cold Products?

Yes. With double-walled insulation, your beverages stay refreshingly cold or hot for hours, allowing you to savor every sip.

Shipping & Delivery

Tumblers ship for FREE! We are happy to offer free shipping on all our tumblers, making your shopping experience hassle-free and affordable. With our commitment to delivering exceptional service, we offer free shipping as a token of appreciation for your support. Now you can shop from the comfort of your home, confident that your tumblers will arrive at your door without any extra shipping costs. Please sit back, relax, and let us handle the shipping while you eagerly await your high-quality tumblers.

Returns & Refunds

We take pride in crafting personalized tumblers tailored to your unique preferences, which cannot be returned due to their customized details. Each tumbler is meticulously designed to meet your specific requirements, ensuring a one-of-a-kind product. However, in the unlikely event that your tumbler arrives damaged during delivery, we are committed to providing a seamless resolution. Send us several clear photos detailing the damage, and our dedicated customer service team will promptly assist you in arranging a replacement. Your satisfaction is our top priority, and we strive to ensure that your tumbler arrives in pristine condition.